Planitox operates in an integral way in the area of customer service. We contribute to the food and food supplement, cosmetic, pesticide, drug, chemical and sanitizing industries in the entire experience of serving their customers, including specialized support in health-related issues.
Our SAC, toxicological emergencies and health surveillance services are performed with a focus on excellence and on ensuring the safety and satisfaction of consumers. Our professionals are trained to work on solving problems, whether these are occasional clarifications or emergency situations.
We are prepared to serve your consumers within the highest standards of quality and safety. We have been ISO 9001 certified since 2006 and have solid compliance and data and information security policies.
Customer Service
Complete Customer Service (SAC) specialized in health
Whether as after hours support to the company’s own SAC, or with full-time service, our service is ideal for small and medium-sized industries whose demands are mostly related to health issues.
This means that, in addition to the traditional SAC, we extend our service to attend to toxicological emergencies and receive reports of adverse health events through a multichannel communication, with attendants trained to act with empathy, respect and agility.
Our healthcare-related service is provided by a specialized team consisting of nurses, pharmacists and doctors, who are available 24 hours a day, 7 days a week.
Planitox-Line®️ - Medical Emergencies
Medical advice 24 hours a day, 7 days a week
Our medical advice service works around the clock to guide consumers, healthcare professionals and professionals in general, in the prevention and treatment of accidents and poisoning, as well as to provide clarifications regarding the use of the product and possible damage to health.
As we understand that issues related to human health require a qualified medical staff, our team consists of nurses, pharmacists and physicians who are available to consumers and professionals 24 hours a day, 7 days a week.
Health Surveillance
Full performance in health surveillance services
Planitox operates in an integral way in the area of health surveillance, in accordance with current legislation, through specific services of pharmacovigilance, cosmetovigilance, nutrivigilance, drug surveillance and technovigilance. In order to offer greater safety to the industry and its consumers, we work in the entire process of capturing, evaluating and classifying adverse events or any problems arising from the use of a substance.
With an experienced and specialized team, with high-level academic training in the area, we also support the implementation of the surveillance system through the preparation of documents necessary to meet the demands of regulatory bodies, such as the Periodic Benefit-Risk Assessment Report (RPBR ) for the pharmaceutical industries, as well as other manuals and POPs for the other segments.